If you run into a problem while trying to figure out your taxes, the IRS website helpfully invitesyou to call their toll-free tax hotline at 1-800-829-1040. But don’t get too excited – the IRS has a service of goal of answering only 71% of calls, and the average “on hold” wait time for taxpayers is 12 minutes.
The dismal wait times and service goals have led National Taxpayer Advocate Nina E. Olsen to call the organization’s customer service levels “unacceptable” in a report she delivered to congress recently. She reported that most taxpayers only wait about 5 minutes for help before they hang up the phone.
Olsen says congress is partly to blame for the problem for dumping a load of complicated, last minute tax breaks on the IRS without upping their customer service budget. Calls to the IRS have more than doubled since the first economic stimulus passed in February of 2008.
Olsen pointed out that if taxpayers can’t get help, they are more likely to make mistakes, which in turn causes more work for the IRS and further slows down service – not to mention causing all sorts of IRS tax problems for the person making the mistake.
If you have a question on your taxes and you can’t get through to the IRS, consider consulting a qualified tax professional to make sure you don’t make a mistake. If it’s already too late for that, it’s time to consult with a qualified tax relief attorney.
At The Pew Law Center, PLLC, we understand that if you do run into tax problems with the IRS, it can be overwhelming. Whether you owe back taxes, haven’t filed taxes for several years, or have received an audit or wage garnishment notice from the IRS, the attorneys at The Pew Law Center, PLLC can help you or your business with these and any other federal and state tax problems.
We are a dedicated debt relief law firm. We help people from Phoenix, Mesa, Gilbert, Queen Creek, Chandler, Scottsdale, Apache Junction, Tempe and throughout Arizona work through tough tax problems or file for bankruptcy every day. We can help stop the debt cycle and give you relief from your overwhelming, burdensome, and crushing tax problems. Please don’t wait another moment. Call us right away – our attorneys will help get you the fresh start you deserve.